Lightico
Lightico helps leading enterprises like Bank of America, BMW, HSBC, Molina Healthcare, and Southern Company digitize and automate complex customer journeys
Problem & solution
For healthcare (Molina), Lightico solves: slow paper-based document/data collection, high agent turnover requiring simple no-training workflows, low response rates from customers/members, manual call center processes, and fragmented multi-state agency operations. It replaces mail/in-person visits with remote e-sign and document upload — cutting turnaround time, boosting completion rates, and reducing manual work for high-turnover teams.
Primary customers & users
Banks, Lenders, Insurance, utilities and telco companies
Differentiation
Lightico’s edge: no-app, link-based workflows (no downloads for customers/agents), combined e-sign + document capture + ID verification in one session, high completion rates even with high agent turnover (no training needed), and fast deployment via overlays on existing forms rather than rebuilding them from scratch.
Current traction
Lightico serves major regulated enterprises (Santander, HSBC, MetLife, BNP Paribas, Westlake Financial) across insurance, banking, and lending — proving compliant digital document/e-sign workflows at scale. Total funding: $27M+ (incl. Capital One Ventures). While public case studies focus on insurance/finance, the platform’s document collection, IDV, and e-sign capabilities directly transfer to healthcare payer/member workflows.
How Summit participants can help
Introduction to large enterprises with a call center and agents teams, looking to digitize and automate patients, consumers or members experience